Privacy Policy
Effective date: May 1, 2026
Introduction
This Privacy Policy explains how IsIt Game Team ("we", "us", or "our") collects, uses, and protects your information when you use the IsIt mobile app and related services (the "Service"). By using the Service, you agree to this Policy.
Scope
This Policy applies to information processed through the IsIt app on iOS and Android, our admin dashboard, and any related websites that link to this Policy.
Information we collect
Account information
When you create an account, we collect your email address and a password (stored only as a secure hash). You may optionally provide a display name.
Gameplay information
During matches we process the game codes you create or join, the cards and categories shown, the questions and answers exchanged in a match, and basic match metadata (start time, end time, outcome).
Device and technical information
We automatically collect limited device and log data such as device model, operating system version, app version, language, approximate region inferred from IP, crash logs, and performance diagnostics.
Support communications
If you contact us, we keep your message, your contact details, and any information you choose to share so we can respond and improve the Service.
How we use information
- Operate, maintain, and secure the Service, including matchmaking and account access.
- Improve gameplay, fix bugs, and develop new categories and features.
- Respond to support requests and send essential service notices.
- Detect, prevent, and address abuse, fraud, and violations of our terms.
- Comply with legal obligations and enforce our agreements.
Legal bases for processing (where applicable)
Where the GDPR or similar laws apply, we rely on the following legal bases: performance of a contract (to provide the Service you requested), our legitimate interests (to keep the Service safe, reliable, and improving), your consent (where required, for example for optional features), and compliance with legal obligations.
How we share information
We do not sell your personal information. We share information only with:
- Service providers that help us run the Service (for example, hosting, analytics, crash reporting, and email delivery), under contracts that limit how they can use your data.
- Authorities or other parties when required by law, to protect rights and safety, or in connection with a legal claim.
- Successors in a merger, acquisition, or asset sale, with continued protection of your information.
Device permissions
The app may ask for permissions such as network access (required) and notifications (optional, to alert you about your turn). You can change permissions at any time in your device settings.
Data retention
We keep account information for as long as your account is active. Match data and logs are kept for a limited period needed to provide the Service, ensure fairness, and meet legal obligations, after which they are deleted or anonymized.
Security
We use technical and organizational safeguards designed to protect your information, including encryption in transit, hashed passwords, and access controls. No system is perfectly secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal information, and to object to certain processing. You may also withdraw any consent you have given. To exercise these rights, contact us using the details below.
Account deletion
You can request account deletion at any time by emailing us from the address linked to your account with the subject line "Account deletion". We will delete or anonymize your personal information within a reasonable period, except where we must retain it to comply with legal obligations or resolve disputes.
Children's privacy
The Service is not directed to children under the age required for consent in your country (for example, 13 in the United States or 16 in parts of the EEA). We do not knowingly collect personal information from such children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
International data transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information.
Third-party services
The Service may rely on third-party platforms (for example, app stores, analytics, and crash reporting). Their use of your information is governed by their own privacy policies.
Changes to this Policy
We may update this Policy from time to time. We will post the updated version with a new effective date and, where appropriate, notify you in the app. Your continued use of the Service after changes become effective means you accept the updated Policy.
Contact us
If you have questions about this Policy or your information, contact us at: